VT Solutions is a leading player in the ICT market in Fiji and the Pacific, offering a wide-range of ICT services and products to corporate and enterprise clients. More information about us can be found at www.vt-solutions.com

Due to growth and expansion, we are on the hunt for some fabulous personalities to join our team. If you are self-driven, have a passion for success and want to be part of a focused fun-loving team then let’s get together and create magic!

Key Responsibilities:

• Provide first-level and second-level technical support (hardware, software, network, and systems).
• Respond to user queries via phone, email, or helpdesk system in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Troubleshoot issues with operating systems (Windows, macOS, Linux) and common applications (MS Office, email, collaboration tools).
• Assist in managing Active Directory accounts, user permissions, and access rights.
• Support network connectivity (Wi-Fi, VPN, LAN/WAN) and escalate to network engineers when needed.
• Ensure endpoint protection (antivirus, patching, encryption) is applied consistently.
• Document common issues, resolutions, and create user guides/FAQs.
• Assist in IT asset management, inventory, and procurement processes.
• Escalate complex issues to higher-level support teams or vendors.
• Maintain compliance with organizational IT policies, data security, and backup procedures.

Skills and Competencies:

• Problem-Solving: Ability to quickly analyze, diagnose, and resolve IT issues.
• Communication: Clear verbal and written communication with technical and non-technical users.
• Customer Service Orientation: Patience, empathy, and professionalism in handling user concerns.
• Teamwork: Ability to collaborate with IT colleagues, vendors, and other departments.
• Adaptability: Flexibility to support new technologies, hybrid work, and changing IT demands.
• Time Management: Ability to prioritize and handle multiple support tickets efficiently.
• Attention to Detail: Accurate troubleshooting, documentation, and follow-up.
• Continuous Learning: Willingness to pursue certifications, training, and upskill in IT.

Minimum Qualifications & Certifications:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications are an advantage (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation).
• Equivalent work experience may be accepted in lieu of formal education.
• Fiji citizen or permanent resident.
• Police clearance and clean driver’s license.

Salary, Allowance & Benefits:

We offer a competitive salary and benefits package commensurate with experience, qualifications and competencies.

To Apply:

Please visit https://vt-solutions.com/about-us/career/   to lodge your application together with your CV, cover letter and transcripts. Due to the growth in volume of work and urgent resourcing requirements for long-term projects, we will be interviewing & hiring as applications are submitted. Applications are officially expected to close on 30/09/2025 unless the positions are filled earlier.