IT Support Officer – Service Provider – 1 x Suva

May 20, 2023

Due to growth and expansion, we are on the hunt for some fabulous personalities to join our team. If you are self-driven, have a passion for success and want to be part of a focused fun-loving team then let’s get together and create magic!


Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person visits, diagnose and troubleshoot hardware and software issues, and resolve problems in a timely and effective manner.
  • Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices for clients.
  • Manage and maintain the network infrastructure of clients, including servers, routers, switches, firewalls, and VPNs.
  • Perform routine maintenance tasks, including software updates, virus scans, and backups, to ensure the stability and security of client IT environments.
  • Collaborate with external vendors to resolve issues and implement new technology solutions for clients.
  • Develop and maintain technical documentation, including user manuals and IT policies and procedures for clients.
  • Conduct training sessions to educate clients on the use of hardware and software systems.
  • Participate in IT projects and initiatives for clients, as needed.
  • Monitor and maintain inventory levels of IT equipment and supplies for clients.
  • Ensure compliance with data protection regulations and information security policies for clients.


Skills and Competencies:

  • Proven experience as an IT Support Officer or similar role, preferably in a service provider environment.
  • Excellent knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other software applications.
  • Strong troubleshooting and problem-solving skills.
  • Knowledge of networking protocols, network security, and telecommunications systems.
  • Experience with Active Directory, Exchange, and other enterprise-level systems.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical issues to non-technical clients.
  • Ability to work independently and as part of a team.
  • Strong time management and organizational skills.


Minimum Qualifications & Certifications

  • Diploma/Degree in computer science, information technology, or a related field.
  • MCP – Server/Client
  • Related certificates – Firewall, Security, Networking would be an added advantage
  • Fiji citizen or permanent resident
  • Police clearance and clean driver’s license


Salary, Allowance & Benefits:

We offer a competitive salary and benefits package commensurate with experience, qualifications, and competencies


To Apply:

Please use the apply now button below to lodge your application together with your CV, cover letter and transcripts. Due to the growth in volume of work and urgent resourcing requirements for long term projects, we will be interviewing & hiring as applications are submitted. Applications are officially expected to close on 15/06/2023 unless the positions are filled earlier.