Career

IT Support Officer

Sep 30, 2026

The Role:

We are looking for a proactive and customer-focused IT Support Officer to provide technical assistance and day-to-day support across hardware, software, networks and business systems. You will troubleshoot user issues, maintain IT equipment and access, and help ensure systems operate securely and reliably.

 

Key Responsibilities:

  • Provide first-level and second-level technical support across hardware, software, networks and systems
  • Respond to user queries via phone, email and helpdesk systems in a timely manner
  • Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
  • Troubleshoot Windows, macOS and common business applications including Microsoft 365
  • Support user accounts, permissions and access through Active Directory / Azure AD
  • Troubleshoot Wi-Fi, VPN and LAN/WAN connectivity and escalate complex issues when required
  • Ensure endpoint protection, security updates, patching and backups are applied consistently
  • Document common issues, resolutions and user guidance
  • Assist with IT asset management, inventory and procurement
  • Maintain compliance with IT policies, data security and backup procedures

 

Skills and Competencies:

  • Strong hardware, software and general IT troubleshooting skills
  • Working knowledge of Windows and macOS, with Linux knowledge an advantage
  • Proficiency with Microsoft 365, Outlook, Teams and collaboration platforms
  • Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN
  • Experience with Active Directory / Azure AD user management
  • Familiarity with IT ticketing and helpdesk systems
  • Strong communication, problem-solving and customer service skills
  • Ability to prioritise multiple support requests and work effectively as part of a team
  • A willingness to continuously learn and develop technical skills

 

Qualifications & Experience

  • Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field, or equivalent work experience
  • Industry certifications such as CompTIA A+, Network+, ITIL or Microsoft certifications are an advantage

 

Salary, Allowance & Benefits:

We offer a competitive salary and benefits package commensurate with experience, qualifications and competencies.

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