IT Support Trainee – Service Provider – 1 x Suva/ 1 x Nadi

May 20, 2023

Key Responsibilities:

  • Assist the IT Support team in providing technical support to clients via phone, email, or in-person visits, diagnose and troubleshoot hardware and software issues, and resolve problems in a timely and effective manner.
  • Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices for clients.
  • Learn and assist in managing and maintaining the network infrastructure of clients, including servers, routers, switches, firewalls, and VPNs.
  • Perform routine maintenance tasks, including software updates, virus scans, and backups, to ensure the stability and security of client IT environments.
  • Collaborate with external vendors to resolve issues and implement new technology solutions for clients.
  • Develop and maintain technical documentation, including user manuals and IT policies and procedures for clients.
  • Assist in conducting training sessions to educate clients on the use of hardware and software systems.
  • Participate in IT projects and initiatives for clients, as needed.
  • Monitor and maintain inventory levels of IT equipment and supplies for clients.
  • Ensure compliance with data protection regulations and information security policies for clients.


Skills and Competencies:

  • Basic knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other software applications.
  • Strong analytical and problem-solving skills.
  • Interest in learning about networking protocols, network security, and telecommunications systems.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical issues to non-technical clients.
  • Ability to work independently and as part of a team.
  • Strong time management and organizational skills.


Minimum Qualifications & Certifications

  • Diploma or degree in Computer Science, Information Technology, or a related field
  • Fiji citizen or permanent resident
  • Police clearance and clean driver’s license


Salary, Allowance & Benefits:

We offer a competitive salary and benefits package commensurate with experience, qualifications, and competencies.


To Apply:

Please use the apply now button below to lodge your application together with your CV, cover letter and transcripts. Due to the growth in volume of work and urgent resourcing requirements for long term projects, we will be interviewing & hiring as applications are submitted. Applications are officially expected to close on 15/06/2023 unless the positions are filled earlier.